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Articles for Tag: metrics

The Metrics of Service

The Metrics of Service The Challenge of Substance Over Style     Service is much more than “style” or high touch.  Clients often describe it as being able to go where they want to go, when they want to go, the way they want to go, opines Pete Agur. Dissecting service into those three components—where [...]

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King RAT: The Metrics of Business Aviation Safety

King RAT: The Metrics of Business Aviation Safety By Peter v. Agur, Jr. Founder, The VanAllen Group, Inc.   “Business Aviation has a perfect record.  We’ve never left one up there.”  That data point is of little more use than most traditional “aviation safety metrics”.  Accident rates or “20,000 hours without an incident” are not [...]

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