Most Recent Articles

Building a Safety Culture in Corporate Aviation

Accident rates for corporate aviation and the airlines are virtually identical, but creating a culture of safety in corporate aviation... Read more >>

Most Recommended Articles

Playing the Gripe Game

Complainers can sap the enthusiasm and teamwork—the life—out of a once-cohesive aviation department. But for managers to ignore, reject, or... Read more >>

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Your Dog Is Ugly II

The following is a fictional account of an aviation-department manager charged by his CEO with the task of putting his... Read more >>

Audits & Reviews

Audits=5W + H

Many aviation departments avoid audits out of fear or a sense of unreadiness, or because they just don’t want to be told how to operate. Audits can help to improve performance, to establish your baseline level of performance, and to define and isolate problems to be corrected. Read more >>

Best Practices – A Measured Tale

Achieving best, or even world-class, practices for your aviation department is a difficult task, but it starts with making performance goals understandable, measurable and achievable. Using a one-to-five scale, five being the highest, assess performance for each of your department functions as unacceptable, substandard, standard, best, or world-class. Read more >>

Best Practices – A Misunderstood Standard

There are three areas of performance in aviation, with established Standards and Practices for each: safety and security, service, and efficiency, in order of priority. Many aviation departments believe they are performing at best-practices levels, but when presented with tangible standards, they don’t quite measure up. Read more >>

Your Dog Is Ugly

Who’s to say that the aviation department is operating to the desired standards? And who defines and makes possible those standards? When things are going along smoothly, why question the basics? The fact is, the people most directly involved in the aviation department, including the executive to whom the department reports, may have a myopic... Read more >>

Your Dog Is Ugly II

The following is a fictional account of an aviation-department manager charged by his CEO with the task of putting his department on the road to best practices. He discovers that best-practices performance will require a change in philosophy, and that the “best practices” themselves are not specifically defined. Read more >>